YOUR PRIVACY IS IMPORTANT TO US

Protecting the trust of customers and any personal information you provide to us is very important to us. RS collections is committed to protecting your privacy in all your dealings with us.

CONSENT

By submitting your personal information to us, you agree to the transfer, storage and processing of your personal information in accordance with this Privacy Policy.

YOUR PRIVACY IS IMPORTANT TO US

Protecting the trust of customers and any personal information you provide to us is very important to us.

THIS POLICY

This Policy outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

• What information we collect.
• How we collect your information.
• How we use your information.
• How and with whom we share your information.
• How long we keep your information and how it is stored.
• How we secure your personal information.
• Our approach to sensitive personal information.
• The rights you may have in relation to your personal information.
• How we communicate changes to this Policy.

THE TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include:

• Your name, contact details, billing and delivery details.
• Details such as gender and date of birth, as supplied by you.
• History of your entry into our promotions over time.
• History of your past purchases from us over time.
• Other information supplied by you, including photos or videos, responses to questions, product ratings or reviews, or engagement through social media channels.

HOW DO WE COLLECT INFORMATION FROM YOU?

1. Information we collect when you visit the RS collections website (“Site”)

We collect personal information that you provide when you:

• Create an account on our Site.
• Place an order.
• Fill in forms (feedback, competitions, surveys, product ratings/reviews).
• Subscribe to our mailing list.

We also collect certain information automatically when you visit our Site, including through the use of cookies. These cookies record data about pages you browse and actions you take. More details can be found in our cookies policy.

2. Information we collect when you contact us

We collect personal information when you contact us by telephone, email, via social media, or when submitting feedback or reviews.

HOW WE USE YOUR INFORMATION

1. For the performance of a contract:

• To provide you with an account on our Site.
• To fulfil orders.
• To collect payment.
• To provide electronic receipts.
• To protect and defend our legal rights.

2. Where we have a legitimate interest:

• To administer and monitor the Site.
• To analyse feedback and improve services.
• To administer competitions.

3. Where you have provided consent:

• To remind you of items in your basket or an incomplete transaction.
• To send marketing information and tailored offers.

You may unsubscribe at any time using the link at the bottom of emails or SMS messages.

HOW AND WITH WHOM WE SHARE YOUR INFORMATION

We share your information with:

• Core service providers and third-party platforms (e.g., courier services, IT support).
• Third-party ratings/reviews platforms for collecting product reviews.
• Marketing partners offering incentives, surveys, and promotions.
• Social media advertising platforms (Facebook, Instagram, Google) using secure hashed data.

Every external company follows strict contractual obligations to protect your information.

HOW LONG WE KEEP YOUR INFORMATION

We retain your information:

• For as long as you subscribe to marketing communications.
• For as long as required to support Customer Care needs.
• As required by law.

Your data is stored securely, and passwords must remain confidential.

HOW WE SECURE YOUR PERSONAL INFORMATION

RS collections stores personal information electronically and/or in hard copy. We take reasonable steps to prevent misuse, loss, and unauthorised access. Access is limited to individuals who require it to perform their duties.

SENSITIVE PERSONAL INFORMATION FROM CUSTOMERS

We do not collect sensitive personal information (ethnicity, political views, health, etc.) and request that you do not provide it.

SENSITIVE PERSONAL INFORMATION FROM EMPLOYEES AND APPLICANTS

Such information is safeguarded and only disclosed to those with a legitimate need to know.

RIGHTS YOU MAY HAVE

You may have rights to:

• Request access to your personal information.
• Request erasure or correction of inaccurate data.
• Restrict or object to processing.
• Withdraw consent at any time.

You may update your details at any time through your account dashboard.

CHANGES TO THIS POLICY

We may update this Policy occasionally. Significant changes may be communicated via email or homepage notice.

CONTACT US

If you have any questions, contact us at: rscollections.com.cu.